Privacy Policy

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and mailing address.
• Device Information: Details about the device(s) you bring in for service (make, model, serial number, issue description).
• Payment Information: Billing details processed through secure payment systems. We do not store full credit card numbers.
• Communication Records: Records of emails, calls, or SMS messages exchanged with us.
• Website Usage Data: IP address, browser type, pages visited, and referring URLs collected via cookies and analytics tools.

We use the information we collect to:

• Schedule and manage repair appointments
• Send service status updates, pickup notifications, and repair confirmations via SMS or email
• Process payments and maintain service records
• Respond to customer support inquiries
• Improve our website and services
• Comply with legal obligations

By providing your mobile phone number and consenting to receive SMS messages, you agree to receive transactional text messages from Kim's Computer. These messages may include appointment confirmations, device status updates, and pickup notifications.

• Message frequency varies based on your service activity.
• Standard message and data rates may apply.
• To opt out, reply STOP to any SMS message. You will receive a confirmation, and no further messages will be sent.
• To get help, reply HELP or contact us directly.

We do not sell, rent, or share your phone number with third parties for marketing purposes.

We do not sell or rent your personal information. We may share information only in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, SMS delivery, or website hosting — bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or to protect the rights and safety of our customers and staff.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Service records are typically retained for up to 3 years.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at the information below.

Our website may use cookies to improve user experience and analyze traffic. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us:

Kim's Computer
625 S Palm St, Suite D, La Habra, CA 90631
Phone: (323) 938-5467
Website: kimscomputer.com